Policies
Refunds & returns
Draft for business and legal review. This page is a starting template, not legal advice. Naturo Wellness must review and approve it (including against Zimbabwe's Consumer Protection Act and Cyber and Data Protection Act) before launch.
We want you to love every Naturo product. Because our drinks are perishable food products, returns work a little differently from other goods.
If something is wrong
- If an item arrives damaged, leaking, past its best-before date or not as ordered, contact us within 24 hours of delivery or collection with your order number and a photo.
- We will offer a replacement or a refund for the affected items.
Change of mind
For food safety reasons we can't accept returns of opened or chilled products for a change of mind. You may cancel an order free of charge before our team has dispatched it.
Refunds
Approved refunds are made using the original payment method where possible. Refund timing depends on the payment provider.