Policies
Privacy policy
Draft for business and legal review. This page is a starting template, not legal advice. Naturo Wellness must review and approve it (including against Zimbabwe's Consumer Protection Act and Cyber and Data Protection Act) before launch.
This policy explains what personal information Naturo Wellness collects when you use this website, why we collect it and how we look after it.
What we collect
- Order details: your name, mobile number, optional email address and delivery address.
- Account details, if you create an account: your email address and order history.
- Basic, privacy-respecting usage data (such as pages viewed) if analytics is enabled.
We do not collect or store card numbers. Online payments are processed by our payment provider on their secure pages.
How we use it
- To confirm, prepare and deliver your order, and to contact you about it.
- To provide customer support and handle refunds or returns.
- To keep accurate business and tax records.
We will not sell your personal information. We only share it with service providers who help us run the shop (for example hosting, payments and delivery), and only as needed.
Keeping it safe
Order records are stored securely and access is limited to authorised Naturo staff. Your order link contains a private code. Please don't share it publicly.
Your choices
You can ask us to access, correct or delete your personal information, subject to records we must keep by law. Contact us using the details on our contact page.